Returns & Exchanges

We want you to love your Ellis Brooklyn fragrance, but if you are not completely satisfied, we offer returns on most products within 30 days of purchase. Please note that for hygiene and safety reasons, only gently used items in their original packaging can be accepted for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided through the portal; a small return shipping fee will be deducted from your final refund amount.

• 3.
  Pack Your Items

  Carefully secure your Ellis Brooklyn products in their original boxes and place them into a shipping mailer, ensuring the package is tightly sealed.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking number handy; refunds are typically processed within 7-10 business days of receipt.