Frequently Asked Questions
Everything you need to know about our clean, sophisticated scents.
Are Ellis Brooklyn fragrances vegan and cruelty-free?
Yes, all of our fragrances are PETA-certified cruelty-free and vegan. We do not test on animals or use any animal-derived ingredients.
What is your shipping policy?
We offer standard ground shipping on all domestic orders. Due to the alcohol content in perfume, these items must ship via ground transportation and typically arrive within 5-7 business days.
Can I return or exchange a fragrance?
We accept returns on unopened and unused products within 30 days of purchase. We recommend purchasing a discovery set or travel spray before committing to a full-size bottle.
What does 'clean' mean at Ellis Brooklyn?
For us, clean means prioritizing safety and sustainability. We are Paraben-free, Phthalate-free, and comply with strict IFRA standards while ensuring our packaging is eco-friendly.
Do you offer international shipping?
Currently, we ship to the United States and Canada. Due to international shipping regulations regarding flammable liquids, we are working on expanding our global reach.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.